Term and Conditions

For the Free Spirit – Crafted with Rebellious Elegance

Welcome to zadigetvoltaires.com, the official online boutique of Zadig & Voltaire Clothing. These Terms and Conditions govern your access to and use of our website, services, and purchases. By accessing our site and making a purchase, you agree to be bound by these terms, which reflect our commitment to effortless style, precision, and care—from discovery to delivery and beyond.

Our collections—from Iconics leather bags and Express Yourself sneakers to our Ceremony Edit and Basics—are designed for individuals who value rebellious elegance and self-expression. These terms are designed with the same clarity and integrity.

1. Acceptance of Terms

By accessing, browsing, or purchasing from zadigetvoltaires.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws. If you do not agree with any part of these terms, please do not use our website.

2. User Obligations and Responsibilities

As a user of our site, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the confidentiality of your account credentials and accept responsibility for all activities under your account.
• Use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.
• Refrain from uploading any harmful, offensive, or unauthorized content.
• Comply with all applicable local, national, and international laws and regulations regarding online conduct and purchases.

3. Products and Services Description

We craft rebellious, elegant pieces for the free spirit. Our offerings include:

• Product Range: Accessories, Bag Charms, Bags, Basics, Belts, Boots, Bottoms, Dresses & Skirts, Hats & Caps, Leather Goods, Sneakers, and seasonal edits like the Festival Edit and Fall/Winter 2025 collections.
• Product Representation: We strive to display product colors, materials, and details as accurately as possible. However, slight variations may occur due to screen settings, lighting, or artisanal production methods.
• Availability: All items are subject to stock availability. We reserve the right to limit quantities and discontinue products at any time.
• Personal & Hygiene Items: For health and safety, pierced jewelry (e.g., earrings) and final sale items are non-returnable.

4. Orders and Payment Terms

Order Process:

• Placing an item in your cart does not reserve it. An order is confirmed only upon payment authorization and our order confirmation email.
• We reserve the right to refuse or cancel any order for reasons including stock unavailability, pricing errors, suspected fraud, or inability to ship to your region.

Pricing & Payment:

• Prices are listed in US Dollars and are subject to change without notice.
• You are responsible for any applicable customs duties, taxes, or import fees levied by your country.
• Accepted Payment Methods: Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted systems.

Shipping:

• Processing Time: Orders are carefully prepared in 1-2 business days.
• Shipping Methods:
  • Standard Shipping: Via DHL or FedEx. Delivery in 10-15 business days after dispatch. Flat fee of $12.95.
  • Free Shipping: Via EMS on all orders over $50. Delivery in 15-25 business days after dispatch.
• Delivery Areas: We ship globally, excluding some remote regions in Asia and other select areas. Delivery times are estimates and may vary due to customs.
• Risk of loss or damage to products passes to you upon delivery to the carrier.

5. Returns, Refunds, and Exchanges

Our returns process is designed with effortless elegance in mind. Please refer to our detailed Return Policy for full instructions.

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unworn, unwashed, in original condition with all tags and packaging.
• Process: Initiate a return by emailing [email protected] with your order details. A Return Merchandise Authorization (RMA) number is required.
• Refunds: Issued to the original payment method within 10 business days of our warehouse receiving the return. Original shipping fees are non-refundable.
• Exchanges: We do not offer direct exchanges. Please return the original item and place a new order for the desired item.
• Non-Returnable Items: Pierced jewelry, final sale items (marked as such), and any item not in its original, saleable condition.

6. Intellectual Property

All content on this website—including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the overall “look and feel”—is the exclusive property of Zadig & Voltaire Clothing or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works of any content without our express written permission. The names “Zadig & Voltaire,” product collection names (e.g., Iconics, Express Yourself), and related logos are trademarks of Zadig & Voltaire Clothing.

7. Limitation of Liability

Zadig & Voltaire Clothing strives for precision in all we do. However, to the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site or products.
• Our total liability for any claim related to your order or use of the website shall not exceed the purchase price of the product(s) in question.
• We do not guarantee that the website will be uninterrupted, error-free, or free from viruses or other harmful components.
• We are not responsible for delays or failures in performance resulting from acts beyond our reasonable control (force majeure), including natural disasters, war, embargoes, strikes, or internet service failures.

8. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law principles.

Any dispute arising from or relating to these terms, your use of the website, or your purchases shall be subject to the exclusive jurisdiction of the state and federal courts located in Chicago, Illinois, USA.

9. Modifications to Terms

We reserve the right to update, modify, or replace any part of these Terms and Conditions at our sole discretion at any time. The most current version will always be posted on our website. Your continued use of the site following the posting of changes constitutes your acceptance of those changes.

10. Contact Information

Our customer service team embodies the free spirit of our collections. For questions regarding these terms, your order, or any other inquiries:

Thank you for embracing the spirit of Zadig & Voltaire. We are committed to delivering rebellious elegance to your doorstep, wherever you are.